Privacy Policy

Proctors Jewellery is committed to protecting the privacy of our customers and visitors. This policy explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

Information We Collect

We may collect personal information including your name, email address, phone number, postal address, and payment details when you make a purchase, book a consultation, submit an enquiry, or subscribe to our communications.

We may also collect information automatically when you visit our website, including your IP address, browser type, and browsing behaviour through cookies and similar technologies.

How We Use Your Information

We use your personal information to process orders and payments, communicate with you about your purchases and enquiries, provide the services you have requested, send you information about our products and services where you have consented to receive it, and improve our website and customer experience.

We will never sell, rent, or share your personal information with third parties for their own marketing purposes.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. You can disable cookies through your browser settings, though this may affect some functionality of the site.

Third Parties

We use trusted third-party services to operate our website and process transactions, including Shopify as our e-commerce platform. These providers are bound by their own privacy policies and are not permitted to use your information for any purpose beyond providing their services to us.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Payment information is processed securely and we do not store credit card details on our systems.

Access and Correction

You have the right to access the personal information we hold about you, and to request correction of any inaccuracies. To make a request, please contact us using the details below.

Contact

If you have any questions about this privacy policy or how we handle your personal information, please contact us.

This policy was last updated June 2025 and may be updated periodically. We encourage you to review it occasionally.